Informa­tion require­ments according to § 36 VSBG:

We are not partici­pa­ting in a scheme for dis­pute reso­lu­tion before a con­sumer arbi­t­ra­tion board. Nevert­heless, the German Act on Alter­na­tive Dis­pute Reso­lu­tion for Con­sumer Dis­putes (VSBG) requires that we refer to a con­sumer arbi­t­ra­tion board that can be con­ta­cted via the net.

Allgemeine Ver­brau­cher­sch­lich­tungs­stelle des
Zentrums für Sch­lich­tung e. V.
Straßburger Str. 8
77694 Kehl

Web address:

Online Dis­pute Reso­lu­tion in accor­dance with art. 14 para. 1, ODR-Regula­tion: The Euro­pean Commis­sion pro­vides a plat­form for online dis­pute reso­lu­tion, available on>.


Overall responsi­bility
Gretsch­-Unitas Ltd
Number Three
Siskin Drive
Midd­lem­arch Busi­ness Park

Telephone: +44 (0) 2476 217 900
Fax: +44 (0) 2476 217 909
E-mail: help(at)

Managing director
Robert Ros­sall


We exp­li­citly oppose the use of con­tact details pub­lished on the web­site for sending adver­tising and informa­tion mate­rial which has not been speci­fi­cally requested by us.