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Answers to your questions

FAQ section for the ixalo | key App

Here you will find all important information about the ixalo | key App – from its use as a digital key and security features to the simple management and assignment of access authorizations.

1. Getting started

2. How to create a ticket

3. How to add a new electronic locking system

4. Security and data protection

How secure is the transmission of my data?

5. Error messages

Why do I receive the message: "An NFC-enabled device is required to use the BKS ixalo | key App. You cannot use the app on this device"?

Why do I receive the message "Enable the NFC function to use the BKS ixalo | key App"?

Why do I receive the message "You cannot read the QR code with this device"?

Why do I receive the message "BKS ixalo | key only supports official operating systems"?

Why do I receive the message "Please check your internet connection again or connect to the Wi-Fi network"?

Why did the registration fail?

Why do I receive the message "Link not recognized"?

Why do I receive the message "Registration request no longer valid"?

Why is my key no longer valid?

Why is my key not yet available?

Why can't I open the door?

6. Technical questions

On which devices can I use the BKS App?

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